General Shipping Info
Merchandise ordered on GrandeCosmetics.com can be shipped to all 50 United States, Puerto Rico, APO/FPO boxes. Sorry, but we are not offering International shipping at this time.
You can track your order at any time online by logging into your account. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, you may also contact our Customer Service team.
Customer Service hours are: Monday thru Friday from 9am to 5pm EST. We are closed weekends and holidays. You can reach our customer service team by calling 877-835-3010 or via email at customerservice@grandecosmetics.com.
Shipping & Delivery
We offer the following shipping methods for online orders:
Domestic orders: Standard ground $3.95 or free standard ground shipping on all orders $50+.
International orders: Not available.
All transactions must be drawn from a U.S. financial institution in USD. International payments, wire transfers, or credit cards are strictly prohibited
Standard Ground: Delivery time 2-8 business days: PR/HI/AK allow up to 10-30 days for delivery; APO/FPO allow up to 10-21 days for delivery.
Please note: We do NOT ship to freight forwarders. Orders shipped to freight forwarders or mail forwarding services are shipped at the customer’s risk and are not eligible for replacement or refund. Grande Cosmetics cannot guarantee delivery when using this service.
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days.
**We currently don’t ship to other US Territories including Guam and the US Virgin Islands.
*FREE SHIPPING: Free Domestic Ground Shipping on all orders must be selected at checkout. Applies to standard ground shipping only, excludes expedited shipping. Offer may not be applied to prior purchases. Other restrictions and exclusions may apply. Offers and promotions may be discontinued or revoked at any time. Offer valid through January 1, 2024 at 3 am EST. Available only at grandecosmetics.com
Returns
Please note: GrandeFANATIC Mascara is FINAL SALE.
Domestic returns: Returns may be made up to 90 days from your delivery date for a full refund of your purchase amount. We are committed to offering our customers the finest products available. If you feel the products you receive from Grande Cosmetics does not meet this expectation, simply return the product and we would be happy to remit your account for the full amount of the purchase. Exchanges of unopened items are also accepted up to 90 days of delivery.
Return shipping: If Checkout+ is purchased at time of checkout, return shipping is covered. Otherwise, you will be responsible for the cost of return shipping.
What is Checkout+? Checkout+ is an optional add-on available at checkout that provides free return shipping for your order. By adding Checkout+ to your order, if you need to return an item for an exchange, refund, or store credit, your return shipping label is covered.
Checkout+ applies to all items in your order and cannot be added after your order has been placed. The Checkout+ fee is non-refundable and will not be included in store credit or refund amounts.
For GrandeCosmetics.com shoppers, start your return here.
For TikTok Shop returns: If you purchased through our TikTok Shop, please be aware that TikTok does not allow us to process returns outside of TikTok's 30 day return policy. In order to process a return, please make the request within 30 days through your TikTok order within the TikTok app.
International returns: Sorry, but we do not accept International returns, exchanges nor do we honor our 90 Day Guarantee on International orders at this time. Should you require additional assistance, please contact customerservice@grandecosmetics.com
Questions? You can reach our customer service team by calling 877-835-3010 or via email at customerservice@grandecosmetics.com
