Shipping & Returns
*NOTE: INCLEMENT WEATHER CONDITIONS CAN DELAY SHIPMENTS BEYOND NORMAL EXPECTED DELIVERY TIMES, WHICH MAY BE BEYOND OUR CONTROL. WE APPRECIATE YOUR UNDERSTANDING AND PATRONAGE, AND APOLOGIZE IN ADVANCE FOR ANY INCONVENIENCE.
GENERAL SHIPPING INFO:
Merchandise ordered on GrandeCosmetics.com can be shipped to all 50 United States, Puerto Rico, APO/FPO boxes.
*Note we currently do not ship GrandeCosmetics.com purchases internationally due to limitations with our new website but plan to add International again in 2020.
You can track your order at any time online by logging into your account. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, you may also contact our Customer Service team.
Customer Service hours are: Monday thru Friday from 9am to 5pm EST. We are closed weekends and holidays. You can reach our customer service team by calling 877-835-3010 or via email at firstname.lastname@example.org.
Shipping and Delivery
We offer the following shipping methods for online orders: free standard ground shipping on orders $50+, standard ground shipping, and expedited 2-business day.
|Shipping Type||Contiguous US||HI/AK||Puerto Rico||APO/FPO||International||Delivery Times|
mainly shipped via USPS
|FREE on orders $50+; $3.95 on orders under $50||FREE on orders $50+; $3.95 on orders under $50||FREE on orders $50+; $3.95 on orders under $50||FREE on orders $50+; $3.95 on orders under $50||As of October 2019 we do NOT shipping Internationally. Coming early 2020||Delivery time 5-7 days; PR/HI/AK allow up to 10-14 days for delivery; APO/FPO allow up to 10-21 days for delivery.|
mainly shipped via UPS
|$29.95||NA||NA||NA||NA||Delivery time 2 business days if order is received by 2pm EST business days.|
*Delivery times are approximate. Saturdays, Sundays and holidays are not considered business days.
**We currently don’t ship to other US Territories including Guam and the US Virgin Islands.
Returns & Exchanges
Returns may be made up to 90 days from your delivery date for a full refund of your purchase amount. We are committed to offering our customers the finest products available. If you feel the products you receive from Grande Cosmetics does not meet this expectation, simply return the product and we would be happy to remit your account for the full amount of the purchase. Exchanges of unopened items are also accepted up to 90 days of delivery.
To initiate a return, please fill out the return authorization form found here.
Questions? You can reach our customer service team by calling 877-835-3010 or via email at email@example.com